IT Service Management

From 'Checkers' to 'Chess', Strategically Positioning IT for Digital Transformation

Leading a technical transformation in Information Technology requires understanding of the complete service portfolio. Identifying high-value activities, varying requirements, and incorporating relevant metrics are all important strategies to better align with the business, however; for a true transformation to occur, we must pick the right technology, navigate through multiple frameworks, and most importantly, have the right people and teams in place. Let's stop playing checkers and play some chess!